If the device your child is using breaks/stops working, we will support you in fixing the device. It is important to know we have very few devices to loan when a student device comes in for repair, devices are quarantined for 72 hours.  Parents or students can

    • start a repair or support ticket 
    • contact the IT helpdesk and we will either answer your question or start a support ticket for you

    To start a repair / support ticket or call us directly, click on the contact District IT Helpdesk below for options.  

    For famlies who do not have internet access and have not had an opportunity to obtain internet access through Fibernet, TDS, Charter, Spectrum or another carrier in the area, you may request to checkout a mobile hotspot through the Monticello School District by completing the Hotspot Checkout Form.  Preference will be given to students or family with a Free and Reduced Lunch qualification.  

    For the 20-21 school year, students in grades 5 and 6 will be issued a chromebook at the start of the school year.  Chromebooks and tablets have been ordered for students in grades K-4, however devices are not expected to ship until end of October.  Students in grades 7-12 will keep their school-issued Chromebook from last school year to use for the 20-21 school year.   If your child is enrolled in the distance learning option and needs a Chromebook to use until their issued device arrives, please click on the Device Distribution Monticello Form below.  

  • Contact District IT Helpdesk
  • Mobile Hotspot Checkout Form
  • Chromebook Checkout Form
  • April 3, 2020 Status Monitoring Updates

    Posted by Susan Heidt on 4/3/2020 6:00:00 AM

    Day 4 Distance Learning and we definitely saw some improvements on the Schoology platform.  

    Schoology Site for Enterprise Users (that's us Monticello School District) Operated Normally all day! The improvements their engineers made showed.  If you took the time to sign up for the Schoology Status Monitor updates, see the graphic below for services (highlighted in yellow).  These are the services Monticello students, parents, and teachers should look for the  green "Operating Normally" in the right column.  Thats means green Good to Go - Log in.    Schoology Status Monitor


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  • April 2, 2020 Schoology Update

    Posted by Susan Heidt on 4/2/2020 8:55:00 AM

    A quick Schoology Update. 

    First, thank you students, parents and teachers for your patience as we monitor Schoology systems daily from our desks in the Monticello IT Office.  Schoology is used by millions of students worldwide and is a learning management system hosted on Amazon web servers throughout the US.   

    As you can imagine, the increased demand in a few short weeks has taxed even the most robust enterprise systems serving school districts around the United States and world.  In a letter to their subscribing school districts, it was shared that in the past few days, they have experienced nearly a 400% increase in traffic/usage of the platform and it is the largest peak at any time in their 10-year history.  

    What is Schoology Enterprise doing to solve the problem?

    • Brought in experienced additional engineers to fix
    • Added additional servers to address the increased traffic 
    • Working around the clock to monitor and resolve issues as quickly as possible

    Relate Schoology's scenario to increased traffic on roads or a highway.  There is a process to fix the traffic congestion, switch patterns or balance the traffic loads.  Schoology is a leading K-12 education company and committed to serving educators and students.  They will get the problem resolved.  

    Again, thank you Monticello community for your patience.  As students begin to sign on for day 4 distance learning as of 8:55 AM all systems are operating normally for Schoology Enterprise Users.  If you wish to monitor Schoology Status, please sign up for the status monitor and you can see a practical, everyday user Schoology Status Monitor first hand.    

    SeeSaw Update. 

    Seesaw reported a 600% increase in usage / traffic in the last 3 weeks.  Monticello experienced log in hiccups with Seesaw on Day 1, March 30 in which users were experiencing load errors.  Engineers made site improvements and users have seen little to no delays since.  If you wish to monitor Seesaw status, please sign up for the status monitor and you can see a practical, everyday user monitor first hand.  


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  • March 30, 2020 Schoology, SeeSaw Update

    Posted by Susan Heidt on 3/30/2020 7:00:00 PM

    Dear Students and Families, 

    Today at 9:30 AM, 4,300 Monticello School District students and their families were among the millions of first day distance learning students around the country logging into Schoology, SeeSaw, and Google.

    Google apps (gmail, google drive) remained stable throughout the day. However Schoology and Seesaw servers experienced latency issues and for a short time complete shutdowns. This happens when large volumes of students are logging in at the same time. Although this is a tough way to start the school day, from time to time this may happen. Please know our students are not alone.

    Engineers, from the learning platforms and applications we use, work as fast as possible to investigate and correct the issues so students can continue their learning. Your principals and teachers have signed up for system status updates and receive notices when there is a problem and systems to support distance learning are not performing as expected. They also receive status updates with information or progress toward resolution and confirmation of a resolution.

    We appreciate your patience as we learn the best way to inform everyone and to minimize stress for your students and you. Look to the “District Announcements” on the COVID-19 site for system updates. Thank you for being such a great school community and your response to support your students.

    - Sue

    Comments (-1)
  • March 29, 2020 Internet Access Update

    Posted by Susan Heidt on 3/29/2020 4:00:00 PM

    Dear Monticello Families, 

    We have worked with the two local internet service providers, TDS and Fibernet in the Monticello area.  They are providing free internet to families that do not already have internet during the COVID-19 distance learning.  Thank you to TDS and Fibernet Monticello for their service to our students.   We understand that there are many school district families who live outside of the areas these two major carrier's service.  Please see the attached for additional offers from Charter/Spectrum and Comcast.  

    Finally, we have a limited number of t-mobile pucks for hotspot connections that have been promised delivery to our district this week. There is an extreme demand for hotspots and our t-mobile sales rep is monitoring shipments for the nationwide demand from their warehouses daily.  We have contacted other providers only to learn supply will not be available until June or July.  If your family does not have internet access, please contact your child's teacher or principal.  They understand that lack of internet is an issue.  We have not given up on options and are continuing to do our best to exhaust internet access possibilities for our school district families.  

    - Sue


    Comments (-1)


Last Modified on July 27, 2021